Effective Date: 1st November 2025
Website: https://3techdigitals.com
1. Introduction
At 3Tech Digitals, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your data in compliance with India’s Digital Personal Data Protection Act, 2023 (DPDP Act).
2. Information We Collect
We collect the following categories of data:
Personal Data:
Name, email, phone number, company name, and messages submitted through our forms.
Communication Data:
Consent preferences, WhatsApp chat records, SMS/Email delivery logs, OBD call records, RCS message status.
Technical Data:
IP address, browser type, operating system, and analytics data via cookies.
Transactional Data:
Invoices, order details, or payment confirmations (processed securely via payment gateways — we don’t store full card info).
3. How We Use Your Data
We use your information to:
- Provide and improve our Services.
- Respond to inquiries or support requests.
- Send service-related or promotional communications (with your consent).
- Maintain compliance with legal obligations.
- Detect and prevent fraud or abuse.
4. Legal Basis for Processing
We process your data under the following lawful bases:
- Consent: For marketing communications.
- Contractual necessity: To provide requested services.
- Legitimate interests: To improve user experience and website performance.
- Legal compliance: To meet statutory obligations.
5. Communication Consent (RCS/WhatsApp/OBD/SMS/Email)
When you opt-in via website forms or other channels, you authorize us to communicate with you through:
- SMS and Email
- WhatsApp Business API
- Google RCS Business Messaging
- OBD calls (where permitted)
You can withdraw consent anytime by emailing contact@3techdigitals.com or replying STOP to messages.
6. Data Retention
We retain your information only as long as necessary:
- Communication logs: up to 24 months
- Account and service data: as long as the client relationship exists
- Financial records: as per tax/accounting laws
7. Data Sharing
We share data only with trusted vendors or partners (e.g., hosting providers, communication APIs, CRMs, analytics tools) under strict confidentiality agreements. We do not sell your data to third parties.
8. Cookies
Our website uses cookies for functionality, analytics, and personalization. You may adjust your browser settings to refuse cookies; however, this may affect certain features.
9. Security Measures
We use encryption (HTTPS), firewalls, and restricted access controls to protect your data. Despite our best efforts, no digital system is 100% secure, and you share data at your own risk.
10. Your Rights
You have the right to:
- Access, correct, or delete your personal data.
- Withdraw consent for marketing communications.
- Lodge a grievance regarding data misuse.
To exercise these rights, contact contact@3techdigitals.com.
11. Children’s Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect children’s data.
12. Changes to This Policy
We may revise this Privacy Policy periodically. Updates will be posted on this page with a new effective date.
13. Contact & Grievance Officer
Grievance Officer:
3Tech Digitals
📍 Hyderabad, Telangana, India
📧 contact@3techdigitals.com